JENSEN TUNA

Frequently Asked Questions

Consuming
Raw or Uncooked Seafood or Shellfish May Increase The Risk of Foodborne
Illness.

How do I contact customer service?

You can reach us at:

Our Contact Us page
Email us at support@jensentuna.com
Call us at 985.868.8809 between the hours of:
- 8 am to 3 pm CST – Monday to Friday (excluding some Federal and State Holidays).

Is your seafood wild or farmed?

We supply both wild-caught and ocean-raised seafood.

Is your seafood sustainable?

Yes! Protecting the ocean and preventing the depletion of the seafood population is essential to our livelihood and the seafood industry. We work closely together with our partners, local fishermen, and wildlife and fishery authorities to ensure the harvesting of our seafood is at a sustainable level. Read more about our efforts here.

How is my order packaged, and how does it stay cold?

Your seafood is packed in a one-piece 100% biodegradable, recyclable cotton fiber liner accompanied by frozen gel packs and/or dry ice. The liner is sealed perfectly to contain the cold air, and the frozen gel packs and/or dry ice help keep your seafood cold and fresh. Please recycle and dispose of all packing materials properly and reuse the frozen gel packs. Please exercise caution when handling dry ice because direct contact with it can result in severe injuries. Only use thick gloves or a grabbing tool to remove it. Allow the dry ice to evaporate outside or in a well-ventilated area. Never place it in tightly closed containers or disposed of it down a drain
Dry ice is a highly effective tool for keeping your frozen orders at the optimal temperature during transit. Keep dry ice away from children and pets, as accidental exposure can be dangerous.
If you have any concerns about the condition of your order, please contact us for assistance.

When will I receive my order?

Please visit our Shipping Policy page which contains our shipping schedule and other important shipping information

Can I modify or cancel my order?

Modification and/or cancellation are possible the day before the order is scheduled to ship out.

How are payments taken?

All payments are collected online before shipment and delivery date. We collect all payments when the order is scheduled. All orders are eligible for refunds before the ship date. We accept Mastercard, VISA, American Express, and Discover for all online orders.

What are my concerns if I’m allergic to shellfish?

Our premium products are processed in a facility that processes shellfish and finfish. To ensure the highest quality and safety standards, we have dedicated a separate room and equipment exclusively for processing shellfish, distinct from those used for our finfish. After meticulous processing, our shellfish and finfish are carefully packed and stored in the same room, ready for order fulfillment and shipping. This streamlined approach allows for efficient operations while maintaining the integrity of our products. At our facility, we prioritize the utmost hygiene and adherence to industry regulations. Our dedicated shellfish processing room guarantees that there is no cross-contamination between different seafood varieties, ensuring the purity and freshness of each product. By employing strict separation measures, we can confidently deliver premium shellfish and finfish to our valued customers.

Does your fish contain bones?

We do our best to remove the bones from our filets, but some may infrequently contain small bones.

What to do when my seafood arrives?

Your seafood should be kept frozen upon arrival or refrigerated if consumed immediately. Slightly thawed raw frozen product may be safely refrozen with no perceptible loss of quality or nutritional value. It is not recommended to refreeze fully thawed raw products.
If you received a frozen product that has partially thawed in transit, you can continue to let the product defrost for immediate use or put it back in the freezer for storage. We often ship frozen and fresh products together and partial thawing of the frozen products can be expected. The FDA notes that frozen seafood that has not exceeded an internal temperature of 40°F and remains cool to the touch externally can be refrozen without issue.