JENSEN TUNA

CREDIT policy

At Jensen Tuna, we strive to provide you with the highest quality fresh and frozen seafood products. If you are not completely satisfied with your purchase*, we offer a credit policy to ensure your satisfaction and peace of mind. 

Please read the following guidelines regarding credit on your order:

How would I be eligible for Store Credit?
  • Damaged products upon delivery
  • Missing items from the order
  • Wrong items in the package
  • Shipping delay, resulting in poor quality
  • No credit will be issued if an undeliverable or incorrect address is submitted.
  • Shipping to a closed business will disqualify the customer getting credit.
  • To initiate a store credit, please contact our Customer Service team at support@jensentuna.com within three days of receiving your order
    • Please include your order number in the subject line.
    • In your email, please include photos of both the condition of the box and as well as the products that you want a credit.
  • If you receive a damaged item because of a delay with UPS, please contact our Customer Service team within three days of receiving your order. We will arrange for a credit order.
  • Please include a photo of the shipping delay message from UPS when you contact our Customer Service team.
  • It is the customer’s responsibility to ensure that someone is available to receive and promptly freeze the delivered product.
  • Proper storage and handling of the product per our guidelines are crucial to maintaining its quality.

Please note that this policy is subject to change and may be updated at our discretion. We recommend reviewing the credit policy on our website or contacting our Customer Service team for the most up-to-date information.